SHIPPING & RETURNS
Shipping options:
Within France we offer the following shipping alternatives, depending on the weight of your order.
• Lettre suivie (With tracking)
• Colissimo (With tracking)
Our international shipping options, listed below, may vary depending on your location and weight of the order.
• Delivengo (With Tracking)
• Colissimo International (With Tracking)
• Chronopost (With Tracking)
Delivery time and lost shipments:
The customer is responsible for giving us the correct shipping
address. If the parcel is lost in the mail due to an incomplete or
incorrect address, we are not responsible. Neither are we responsible
for postal service delays. If a parcel is returned due to having been
given an incorrect address, customer is responsible for paying any costs
to re-ship the order. If we are charged a return fee due to having been
given an incorrect address, we may refuse to re-send the shipment until
said charge has been paid back to us by the costumer.
Order processing:
Orders are currently
processed, packaged and shipped within a week if all items are in stock
and at location.
During higher order volume periods the
processing time may be slightly longer. In case of further delays or
production delays on pre-order items, we will inform you promptly.
You will receive an email notification when your order has been packed and is ready to be dispatched.
As stated in Product Availability, under Terms & Conditions,
please be aware that when ordering items that are “pre-order” titles,
including these with your order will delay the shipment of your order
until the title is in stock.
Packaging:
We aim to pack orders as safely as
possible, within reason, to eliminate damage being done to the items
during transit. For vinyls we use oversized cardboard-boxes bought
specifically for this format. When possible and the weigh limits allow
we will add extra protection. To avoid split seams vinyl is packaged
outside the sleeve, unless an item is sealed / shrink-wrapped. If you
wish us to open and remove the vinyl from the jacket on possibly sealed
items, please try to include a message about that with your order.
Order cancellation:
If you wish to cancel an order, please get in touch via the contact page.
Unless we have already shipped out your order or had any expenses in processing it, we can accept cancellations.
A
refund will be issued accordingly, with the deduction of all expenses
that might have occurred in processing the order or payment transfer
fees.
Customer service:
Please email us if you have any query regarding the status of your order.
Our customer service can be reached via the following contact form.